The purpose of this document is to address particular questions and provide additional insight about Vipro Markets’ acquisition by the Tickmill Group.
What is the reason behind the acquisition of Vipro Markets?
The acquisition of Vipro Markets is expected to bring a series of positive developments to the Company and its Clients. Not only will it enhance Vipro Markets’ competitiveness but it will also contribute to growing our business under the robust and fast-evolving Tickmill brand. Tickmill’s clients-first approach coupled with its outstanding reputation within the algorithmic trading community aligns perfectly with what we do, who we are and what we have always sought to deliver to our clients. Also, we have had a positive cooperation with Tickmill before and combining the deep expertise and skillset of both firms is a logical and mutually-beneficial step towards streamlining our internal processes, refining customer service and expanding our product offering.
Will my trading experience change as a result of the acquisition?
No, for Vipro Markets clients it is business as usual, that is, their trading experience will remain unaffected during the integration process.Neither your trading accounts and funds nor trading conditions will be affected. In line with their commitment to openness and transparency, the management of both companies will provide clients with timely and comprehensive information once further actions are taken to allow for a smooth transition.
Are trading conditions the same between Tickmill UK, Tickmill SC and Vipro Markets?
The trading conditions of Vipro Markets are similar to the conditions provided by Tickmill UK and Tickmill SC. Tickmill has positioned itself in an enviable position among global FX and CFD brokers by providing top-notch trading services with low average spreads and commissions and ultra-fast execution.
What are the key differences, from a client’s perspective, between Tickmill UK, Tickmill SC and Vipro Markets?
All of the three regulated entities under Tickmill Group (UK, SC and Vipro Markets) are well managed investment firms where the client funds are segregated and the companies are audited by their respective regulators. The main difference between Tickmill UK and Vipro Markets is that Vipro Markets accepts clients from 219 countries while Tickmill UK accepts clients from 78 countries. Also, Tickmill UK client funds are protected by the FSCS (www.fscs.org.uk) up to the amount of 50,000 GBP per retail client while the client funds of Vipro Markets are protected up to 20,000 EUR per client by the Investor Compensation Fund (ICF) of Cyprus.
Where are the LIVE and DEMO trading servers of Tickmill located?
The Live trading servers of Tickmill are located in London at the Equinix LD4 data center which is the same data center where our Live trading servers are located. The Demo servers of Tickmill are currently located in France but this may change in the future.
Will you be moving to a new data center?
No, our hosting will be still served by our London-based Equinix LD4 data center. Currently, we have no plans to change anything in our infrastructure setup.
Will you be sharing my personal and financial information with Tickmill?
No, your personal and financial data are securely kept in our system. We guarantee the highest level of data and client fund safety by using high encryption.
Are Liquidity Providers the same for Tickmill UK, Tickmill SC and Vipro Markets?
Tickmill UK, Tickmill SC and Vipro Markets use similar LPs or ultimate source of liquidity. This may change in the future at any point in time. At all times, we aim to provide our clients with the best possible trade execution standards in accordance with our Best Execution Policy.
Do Tickmill UK, Tickmill SC and Vipro Markets have the same customer support, marketing and payment department?
Some departments will merge and expand further to better serve client needs, however, all activities will be performed in accordance with the regulatory guidelines under which each of the three companies operate.
Will there be any management changes at Vipro Markets?
Currently there are no planned management changes.
Does Tickmill use the same bank accounts to hold client funds?
The main bank of Tickmill UK is Barclays Bank PLC with registered address at 1 Churchill Place, London E14 5HP, United Kingdom. Barclays Bank PLC is the second largest bank in the United Kingdom.The main bank of Vipro Markets is Nordea Bank AB with registered address at Liivalaia 45, 10145 Tallinn, Estonia which is one of the largest banks in Europe with assets exceeding 600 billion Euros.
Can I have trading accounts with all of the three regulated companies -Tickmill UK, Tickmill SC and Vipro Markets?
You may have trading accounts with all of the three companies provided that your country is in the allowed country list, that you pass the appropriateness test and account validation process.
I'm from a country that can open an account with Tickmill UK, Tickmill SC and Vipro Markets. Can I see all my trading accounts under a single client area or will I get 3 separate logins? Do I have to send my KYC documents 3 times for each company?
Since the legal entities are different, then yes, you would have to file the account application and also send the KYC documents separately. Therefore, you will have separate Client Area for each legal entity. For example, as a client of Tickmill UK, you would see in the Client Area only the trading accounts that are opened under the Tickmill UK company.
Can I transfer my existing account and positions to Tickmill?
It is not possible to transfer your trading account to Tickmill because it is a different legal entity. Should you however want to open a trading account with Tickmill, then you can do it here: https://secure.tickmill.co.uk/trader/index.php?task=1050. Please check first in the account application form that Tickmill accepts clients from your country.
Can I transfer funds from my Vipro Markets account to a Tickmill UK or Tickmill SC account?
It is not possible to transfer funds between Tickmill SC, Tickmill UK and Vipro Markets accounts because they are different legal entities.
Can I hedge my positions between Tickmill UK and Vipro Markets trading accounts?
We have very strong risk management tools in place and can thus detect suspicious trading very easily. It is not advised to open hedged positions between your Tickmill UK, Tickmill SC and Vipro Markets trading accounts and this way effectively transferring funds from one account to another without having any market risk.
Does Tickmill cover negative balance?
Yes, Tickmill covers negative balances. In general, all clients must read carefully the risk disclosure statement and understand that losses from trading leveraged FX and CFDs can exceed deposits.
What deposit/withdrawal options are available for clients of Tickmill?
It is possible to make a deposit and withdrawal with Credit Card, Skrill, Neteller, Dotpay, Fasapay (for Tickmill Ltd clients only), UnionPay (for Tickmill Ltd clients only) or bank wire.
Does Tickmill provide deposit bonuses?
No.Tickmill does not provide any bonuses.
I am from Poland, does Tickmill offer 1:500 leverage for me?
The maximum leverage for Polish residents is 1:100.
Does Tickmill have an Introducing Broker (IB) program?
Yes, Tickmill has a similar IB program to Vipro Markets and you may find more information here: https://tickmill.com/partnerships/introducing-broker/.
Can I have an IB account with Tickmill UK and bring clients to Vipro Markets and get IB commission?
The IBs of Tickmill UK will not be able to receive IB commissions from the clients introduced to Vipro Markets. You would have to open an IB account with Vipro Markets to get IB commissions from clients introduced to Vipro Markets.
Who is Tickmill?
Tickmill is a trading name of Tmill UK Limited which is authorised and regulated by the UK Financial Conduct Authority (FCA). Tickmill is also the trading name of Tickmill Ltd, regulated by the Financial Services Authority of Seychelles (FSA).
In recognition of the company’s dedication to core ethical values such as transparency, accountability, the UK Global Brands Magazine awarded Tickmill with ‘Most Trusted Broker in Europe’ accolade.
Find out more about Tickmill here
Who are the management team members of Tickmill?
The CEO of Tickmill is Mr Duncan Anderson, a distinguished industry professional who brings a deep expertise and long-standing experience in the global markets.
Where is the office of Tickmill located?
The registered address of Tickmill UK’s office is 1 Fore Street London EC2Y 9DT United Kingdom. Tickmill Seychelles’ office is located at 3, F28-F29 Eden Plaza, Eden Island, Mahe, Seychelles.
I have more questions. Who can I contact?
Please contact our dedicated support department.
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